About nextstep
nextstep is a free careers service for adults:
- aged 20 or more
- aged 18 or 19, who have been referred to nextstep by Jobcentre Plus
We offer face-to-face help and support about training, learning and the world of work.
nextstep is a national service and this is the website for the West Midlands. The West Midlands covers the following areas: Birmingham & Solihull, Black Country, Coventry & Warwickshire, Herefordshire & Worcestershire, Shropshire & Staffordshire.
If you live outside the West Midlands you can find details of your local nextstep office from the Directgov nextstep website.
Our aim:
nextstep will give you access to information and advice on learning and work. Wherever you are, you will receive the same high-quality service:
We aim to:
- be easy for you to find and use
- be friendly and welcoming
- be professional and really know our business
- give you information and advice that is independent and unbiased to help you make informed decisions
- make sure that the services we offer are relevant to you and suitable for all your needs
- make you aware of all the local and national services that are useful to you
- encourage and support you into learning or training, finding a job or making the most of the job you do now.
Equality & diversity:
nextstep West Midlands values equality and diversity. Everyone using our service will be given impartial information and advice, equal respect, fair treatment and we seek to provide a positive environment free from discrimination, harassment or victimisation.
Information sharing:
When you speak to your nextstep adviser, they will record information about you
-
You have the right to see this information
-
This information will always be kept secure and treated with respect
-
We will only share this information when there is a good reason to do so.
-
The only reason nextstep West Midlands will pass on information without your permission is if there is a legal requirement or duty for nextstep West Midlands to do this.
-
If you would like this explained further, talk to your nextstep adviser or contact us at the address below.
Tell us what you think:
We want you to have the best possible service from us. If you have a compliment, complaint or a suggestion to make, please tell us by:
-
Speaking to a member of staff
-
Completing and returning a “Tell us what you think” form
-
-
Contacting CSWP Head of Business Development (Linda Gilleard) at the address below.
-
You also have the right to complain to an external body, such as your Member of Parliament, the Secretary of State, the Equal Opportunities Commission, the Commission for Racial Equality etc.
nextstep West Midlands
CSWP Ltd, Foleshill Enterprise Park, Courtaulds Way, Coventry, CV6 5QT
Helpline: 08000 217 244
Regional Office: 024 7670 7681
Fax: 024 7670 7401
Email: nextstep@cswp.org.uk
A service of the Skills Funding Agency on behalf of the Department for Business, Innovation & Skills.
nextstep West Midlands is managed by Coventry Solihull and Warwickshire Partnership Ltd.
